OrderToDock Refund Policy
Effective 8 November 2026.
OrderToDock is provided by OTD Technologies Pte. Ltd. (UEN 202643099E), Singapore. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and it processes every refund.
30 days on your Workspace's first payment
The first payment made for your Workspace, on any plan, monthly or annual, can be refunded in full if you ask within 30 days of the date of that payment. You do not have to give a reason. This applies once per Workspace, ever.
When we refund that payment, the subscription ends. Your Workspace stays, with what is in it, as sections 9.13 and 13.6 of the Terms of Service describe.
Later payments
Later payments, including renewals and any payment on a change of plan, are not refundable. You can cancel at any time before your next renewal, with no notice period, and you will not be charged again. Your plan then runs until the end of the period you have paid for.
To cancel, a Workspace administrator uses Settings, Billing in OrderToDock, or you can write to [email protected].
How to ask for a refund
Write to [email protected] from the address you bought with, or give us that address, and tell us the name of your Workspace. You can also ask Paddle directly at paddle.net, using the details on your receipt.
We answer support email from Monday to Friday, 09:00 to 18:00 Singapore time. Paddle returns a refund to the payment method you used.
Other refunds
You also have a right to a pro rata refund of prepaid Fees in the cases set out in sections 2.3 and 17.1 of the Terms of Service and section 10.3 of the Data Processing Agreement: a material reduction of the Service during a paid term, a change to the Terms that you do not accept, and a sub-processor you object to on reasonable data protection grounds.
Nothing in this policy limits a refund or other right that the law gives you where the law requires otherwise.
What you will not be charged for
The 14-day trial takes your payment details at the start and charges nothing until it ends. Cancel before the end of the trial, in Settings, Billing, and you are not charged at all. If you do not cancel, the first payment for the plan you chose is taken when the trial ends, and the 30-day refund above applies to it. There is never an automatic charge beyond the plan price, whatever your suppliers send.
Suppliers never pay anything.